Here you will find the most frequently asked questions. Is your question not listed? Send us an email or call us. Our General Terms and Conditions can also help!

1. Shop

1.1 Do you have a store?

You can visit our physical store at Bondgenotenlaan 90 in Leuven.

1.2 When are you open?

Payments

We accept all Bancontact payment cards as well as Ecocheques, Payconic, Bonsai, Google pay, Applepay, American Express and of course cash. We accept almost all payment methods. Would you like to use another form of payment? Send us a message and we will see what is possible!

2. Shipping

2.1 Do you work with shipping?

Yes! We ship or deliver ourselves.

2.2 How much does shipping cost?

We charge a flat rate of €3.95 for orders under €50. Above €50, shipping is free. For the Netherlands, the shipping rate is higher.

2.3 Where do you ship to?

Belgium and the Netherlands.
Occasionally to other countries, but only on request.

3. Deliveries

3.1 When can I expect my order?

When we deliver, we do so as soon as possible. When you order, we will send you a message with when we will deliver. That is usually within 3 working days.

3.2 Do you still deliver on the same day?

This can happen very exceptionally, but usually not.

3.3 Do you deliver in winter?

Winter, summer, spring, autumn,... we don't stand still. If it's too cold, we'll ship later. It may take a while so the plant will definitely survive.

3.5 Where do you deliver yourself?

We deliver to the following zip codes:

• 3000
• 3001
• 3010
• 3012
• 3018

Is your postcode not listed? Please let us know and we will see if we are in the area and who knows, we might still deliver to you!

3.6 I missed your delivery, what now?

Depending on the delivery party (Bpost or PostNL) you will be informed of the next step.

4. Pick-up

4.1 Where can I pick up my ordered plants?

This is possible at our location in Leuven:

• Bondgenotenlaan 90, 3000 Leuven (The shop)

4.2 How does the pick-up work?

You come in. You show your receipt. We take the plant for you. You leave with the plant. Simple as that!!

5. Problems

5.1 The plant does not look like the photo, what now?

Living plants and handmade ceramics will always vary in color, finish, texture and size. We always do our utmost to display all plants as accurately as possible. Of course, there may always be differences with what is depicted online.

5.2 My plant arrived damaged, what can I do?

Living plants are fragile. Unfortunately, the delivery process is not always that way. We make few mistakes in our deliveries and most of the time the plants arrive in perfect condition. If not? We will gladly fix it! Whether it is a damaged plant or a broken pot.

Always check the packaging thoroughly when your package arrives. Is it damaged? Then fill out our contact form (and be sure to add photos!) and we will contact you within two business days. This form ensures that we have everything necessary to help you as quickly as possible.

In the unlikely event that your plant is dead upon arrival, it will always be replaced.

5.3 The price of a plant has dropped after I purchased it?

Did you purchase an item at full price and there is a price adjustment within 3 days of your purchase? Then you can contact us to get the difference back. Items that were originally purchased with a discount do not qualify for this refund.

5.4 My plant is not doing well, what should I do now?

Send us an email with when you bought the plant, a photo of the plant and where it is. We would also like to hear how you cared for it, so we can give you concrete tips and actions to start the turnaround! We are also happy to help you via our Instagram!

5.5 My plant was delivered without a pot!

The plants are always sold without a pot, unless explicitly stated!

6. Other

6.1 Do I need to repot my plant upon arrival?

In short, no. The most important thing is to let your plant acclimatize to its new environment. Repotting is usually only necessary when the roots no longer have room in the pot. That often takes more than a year. So repotting is not a concern for now. First: acclimatize!

6.2 Do you also have fake plants?

We have a lot, but no fake plants. However, that does not match our belief that everyone can take care of plants, as long as they are the right plants. Looking for an easy plant? Take a look in our webshop. You will definitely find something there!

6.3 Is there a discount for large orders?

If you want to place a large order or want a quote, you can always contact us by email. We will then see what is possible for you.

6.4 Do you also have rare plants?

We don't always have rare plants in stock. We can deliver almost all plants. Are you looking for a specific monster? Send us an email and we will do our best to deliver it to you! This usually takes between 7 and 30 working days.

6.5 Can I place an order for plants that you do not have?

We can't promise anything, but usually we can. Please note that it may take more than a week before we can deliver it to you.

6.6 Do you also have outdoor plants?

We don't have these in stock as standard, but we can deliver them to you. Let us know what size and what plant, then it will be fine!

7. Refund Policy

7.1 Where can I find your refund policy?

Our refund policy can be found here .

7.2 How does your refund policy work?

If you are entitled to a refund, we will refund the amount to the account you paid with. Did you pay cash in the store? Then we will ask for your account number. Cash refunds are never given.

7.3 How quickly will I be refunded?

As soon as possible. Usually this happens between 3 and 20 business days. Are you still worried? Send us a message or email, then we will gladly give you an update!

7.4 I haven't received my refund yet, what now?

There are two options. You can wait (it can take up to 20 business days for your money to be refunded) or you can ask us for an update. This can be done by email or by phone.

8. Packaging

8.1 How are plants packaged?

Plants are packaged in reusable cardboard boxes as standard. Larger plants may arrive in a cardboard box or other protective packaging.

8.2 Do you also have gift packaging?

We can gift wrap plants, without any extra costs! Please let us know, so that your package looks nice. The gift wrapping is plastic and transparent. So if it is a surprise for under the Christmas tree, for example, you will have to put it in a box yourself. Do not do this too early, so that your plant is not without light for too long.